Refund policy
RETURN AND REFUND POLICY
Last updated: August 17, 2026
At Delunora.com, we want customers to feel confident when placing an order. Please review this policy before making a purchase.
14-Day Return Period
You may request a return within 14 days after the date your order is marked as delivered.
To qualify for a return, the item must:
• Be unused, unworn, and in its original condition;
• Include its original packaging, labels, accessories, and documentation;
• Show no signs of damage, alteration, washing, or misuse; and
• Be accompanied by proof of purchase.
Return Authorization
Before returning any item, please contact us at BooneBransford1128@hotmail.com and provide:
• Your order number;
• The name of the item;
• The reason for the return; and
• Clear photographs if the item is damaged, defective, or incorrect.
If your return is approved, we will provide the applicable return instructions and return destination. Do not send a return to the contact address shown on our website unless we specifically authorize you to do so. Items returned without prior authorization may not be accepted.
Return Shipping Costs
For returns caused by a change of mind, incorrect selection, sizing preference, or another reason not related to product quality, the customer is responsible for return shipping costs.
If you receive an item that is damaged, defective, or materially different from what you ordered, please contact us promptly. After verification, we will provide an appropriate solution, which may include a replacement, refund, or reimbursement of reasonable return shipping costs.
Original shipping charges are not refundable unless the refund results from our error or the item was defective upon arrival.
Non-Returnable Items
The following items cannot normally be returned:
• Perishable goods;
• Custom-made or personalized products;
• Personal-care or hygiene products that have been opened or used;
• Hazardous materials, flammable liquids, or gases;
• Gift cards; and
• Items marked final sale where permitted by applicable law.
This restriction does not limit any rights you may have for defective, damaged, or misdescribed goods under applicable law.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery. If an item arrives damaged, defective, or incorrect, contact us as soon as reasonably possible at BooneBransford1128@hotmail.com. Include your order number and clear photographs of the item and packaging so that we can evaluate the issue.
Exchanges
The most efficient way to exchange an eligible item is to request a return and, after the return is approved, place a separate order for the replacement item. Product availability is not guaranteed.
Refunds
We will inspect your returned item after receiving it. If the return is approved, the refund will be issued to the original payment method. Please allow up to 10 business days after approval for your bank or payment provider to post the refund.
If more than 15 business days have passed since we approved your refund, please contact us.
Order Cancellations
If you need to cancel or change an order, contact us as soon as possible. We cannot guarantee cancellation once an order has entered processing or has been shipped.
Contact
Email: BooneBransford1128@hotmail.com
Telephone: +1 281-473-7455
Store: Delunora.com